As the economic turmoil swishes around us, quality will often be sacrificed for price stability! Suddenly things don't work as well as they used to, paper is thinner, soap is less soapy, restaurants are using different cuts of meat etc..
Candles are a petroleum based product and as the cost of crude went up, so the quality of our 10 hr tealights went down. So much so that we were relighting candles at tables every 10 minutes, every time a customer breathed, their hopes of a romantic candlelit dinner would be blown.
On top of this our supplier, in line with everyone else started charging a fuel surcharge on deliveries. I know what you're thinking. Now that fuel prices are low, this problem at least should be solved. But things are even tighter now, it's unlikely that anyone will take that fuel charge off or upgrade to a more expensive product at the same price - perhaps they should though, to give them that edge over the competition that is so necessary in this economy!